Package: 1 CD + 1 OUTBOX POP-UP (Random 1 out of 21) + 60p Photobook + 16p Mini Book "유리구슬 MARCHEN" + 16p Folding Paper (Random 1 out of 18) + 2 Selfie Photocard (Random 1 out of 72) + 1 Lenticular Photocard (Random 1 out of 6) + 1 Polaroid (Among the early version of products, theses configurations are inserted randomly, not inserted in all of the early version of products.) + Folded Poster
Pre-Order Benefit :
① 1 Photocard Set (Random 1 out of 3)
Free Gift: Double Side Extra Photocards (culturekorean Store Gift)
PAYMENT SYSTEM
We accept PayPal only.
We will enter the tracking number within 3 days of payment.
SHIPPING POLICY
All items shipped from Korea, South.
All items will be shipped out within 3 business days once the payment has been cleared. The specified shipping time includes only the actual delivery time. The duration does not include weekends, customs clearance and other potential delays such as your location within the country.
1. INTERNATIONAL POSTAL REGISTERED AIR MAIL (KOREA POST)
- US, Canada, Europ, Asia country, Australia (10-25 Business Days)
- South America, Africa (20-40 Business Days)
International Postal Air Mail Service is delivered through the postal delivery system. This service includes a tracking number. You can track the tracking number through your post office website.
2. EXPEDITED SHIPPING - EMS/DHL Express shipping
It costs an extra $ 30, but arrives in 5-7 days.
If you wish to order with this shipment, please be sure to tell us your phone number.
International Postal Air Mail Service (KOREA POST) and DHL Express can be tracked through at 17track.net.
INTERNATIONAL SHIPMENTS
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. International Shipments also require the same billing and shipping address.
COMBINE SHIPPING
We always do Combined Shipping
RETURN POLICY
We accept Return for Buyer's any reason. But item must be Sealed and Un-used Original Condition. (If you already opened or used item, Return will be Not accepted) Shipping is NOT refundable. We will send a refund as soon as the refund arrived. If you received the wrong item, please let us know to resolve the problem. We will exchange to correct item. (We will pay return shipping)
ABOUT FEEDBACK AND DIPUTE
We will solve a problem for you friendly and quickly. Contact us will be the best way to solve the problem. If you are satisfied with our transaction, we warmly invite you to leave positive feedback
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Refund Policy
Refund Policy
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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sungoh0501@gmail.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sungoh0501@gmail.com and send your item to: culturekorean , 2865 W 7TH ST UNIT A, Los Angeles CA 90005, United States.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: culturekorean , 2865 W 7TH ST UNIT A, Los Angeles CA 90005, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
