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Save 5% off than Amazon/Ebay Price on your Purchase - Use Coupon Code : 6N2PEMH3BDJR - Valid through Jan. 01, 2020 - WORLDWILDE FREE TRACKING SHIPPING

FAQ


SHIPPING METHOD & ESTIMATED DELIVERY TIME

 

Payment Policy

We accept PayPal only.

Payment is expected within 3 days of purchase.

Shipping Policy All Items Are Free Shippin

All items will be shipped out within 1~2 business days once the payment has been cleared.

Specified shipping time includes only the actual delivery time. The duration does not include weekends,

the customs clearance and other potential delays such as your location within the country.

Please note that import duties, taxes, and charges are not included in the item price or shipping cost

and these charges are the buyer's responsibility.

 

INTERNATIONAL POSTAL REGISTERED AIR MAIL  Free Tracking Shipping

- US, Canada, Europ, Asia country, Australia (10-25 Business Days)

- South America, Africa (20-40 Business Days)

 

 International Postal Air Mail Service is delivered through the postal delivery system. This service includes a tracking number. You can track the tracking number through your our email system and post office website.

culturekorean produce items locally as well as partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Canada, USA, Singapore, China and Hong Kong. Please bear in mind that items can sometimes be shipped in separate parcels and arrive on different dates due to being dispatched from multiple warehouses. 

We offer FREE SHIPPING WORLDWIDE & all orders are shipped with tracking, which will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country.  Make sure you are using the correct tracking website which is www.17track.net/en.

Usually, we process your orders within 3-5 business days and delivery take 12-20 days for most orders within the U.S. However, shipping times also depend on what you purchased/where you live! Due to extremely high demand, the distance between countries, slow postal services, and shipping delays it can sometimes take up to 7 business days to process your order and up to 2 months for your delivery to arrive. You can contact us or email vip@culturekorean.net for specific shipping times. 

International Shipments

Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. International Shipments also require the same billing and shipping address.

COMBINE SHIPPING

We always do Combined Shipping most of items. 

Some items send the items out as fast as we can and from multiple warehouses, which is why you may receive multiple packages for your order since one item was ready before the other! Do not worry, your other items are on it's way. 

 

RETURN POLICY

We accept Return for Buyer's any reason. But item must be Sealed and Un-used Original Condition. (If you already opened or used item, Return will be Not accepted) Shipping is NOT refundable. We will send a refund as soon as refunded arrived. If you received the wrong item, please let us know to resolve the problem. We will exchange to correct item. (We will pay return shipping)

About Feedback and Dispute

We will solve a problem for you friendly and quickly. Contact us will be the best way to solve the problem.

If you are satisfied with our transaction, we warmly invite you to leave positive feedback